How do I make suggestions?
We listen carefully to its customers to learn ways to improve its current
products and to develop new ones. All feedback is welcome at:
feedback@postini.com
How is security handled?
Postini takes the security and privacy of user data seriously. Legitimate
email is not written to disk. Passwords are not stored and never transmitted
in plain text. Suspicious email directed to the Message Center is broken up
before being written to disk, so only you can access it. Postini resources,
apart from the web and email processing machines, are not accessible through
the public Internet.
To ensure data integrity, Postini has stringent back-up schedules as well
as redundant systems for load balancing. To ensure availability, Postini
administrators work with administrators at Exodus Communications, where
Postini's physical equipment is located, to ensure 24x7 up time and the
integrity of the system.
Do these services compromise your privacy?
No. Neither Postini employees nor its business partners ever read an email
that is being processed during the course of normal mail delivery. Instead,
it is the application software that process email behind-the-scenes
automatically.